Step 5 · الخطوة 5
Formal Email: Asking for Information
رسالة رسمية: طلب معلومات
Email Writing · Formal Email
Learning objective · هدف الدرس
Learn the structure of a formal email and write a polite email asking for information.
تعرّف على بنية الرسالة الرسمية، واكتب رسالة مهذّبة تطلب فيها معلومات.
Situation & purpose
الموقف والهدفSituation: You want to join a summer reading programme at a public library in Muscat, but you need more information.
تريد الانضمام إلى برنامج قراءة صيفي في مكتبة عامة في مسقط، لكنك تحتاج إلى معلومات أكثر.
Purpose: To ask clear, polite questions about dates, cost and registration.
أن تطرح أسئلة واضحة ومهذّبة عن المواعيد والتكلفة والتسجيل.
English explanation
الشرح بالإنجليزيةA formal email is written to a person or organisation you do not know well: a company, a library, a school office or a hotel. It needs a clear subject line, a formal greeting, a sentence explaining why you are writing, polite requests and a formal sign-off. Avoid short forms (I'm → I am) and very casual words.
Arabic explanation
الشرح بالعربيةStructure
البنيةSubject line — short and clear
عنوان الرسالة
Formal greeting — Dear Sir/Madam, / Dear Mr Al Harthy,
التحية الرسمية
Opening + purpose — I am writing to…
الافتتاحية وسبب الكتابة
Main information and requests — Could you please…?
المعلومات والطلبات
Closing — I look forward to hearing from you.
الختام
Formal sign-off — Kind regards, / Yours sincerely, + full name
التوقيع الرسمي
Model example
نموذجSubject: Enquiry about the Summer Reading Programme
Dear Sir/Madam,
I am writing to ask for information about the Summer Reading Programme advertised on your website.
I would like to know the dates of the programme and the times of the sessions. Could you please also tell me whether there is a registration fee? In addition, I would appreciate it if you could explain how to register.
Thank you for your help. I look forward to hearing from you.
Kind regards,
Aya Al Sawaii
Step-by-step guidance
خطوات الكتابة- 1
Write a short, clear subject line.
اكتب عنوانًا قصيرًا وواضحًا.
- 2
Use a formal greeting: Dear Sir/Madam, or Dear Mr/Ms + surname,
استخدم تحية رسمية.
- 3
State your purpose: I am writing to…
اذكر سبب الكتابة: I am writing to…
- 4
Ask your questions politely: Could you please…? / I would like to know…
اطرح أسئلتك بأدب.
- 5
Close formally and sign with your full name.
اختم بشكل رسمي ووقّع باسمك الكامل.
Useful vocabulary & sentence starters
مفردات وبدايات جمل مفيدة- Dear Sir/Madam,
- I am writing to…
- I would like to…
- Could you please…?
- I would appreciate…
- I look forward to hearing from you.
- Kind regards,
- Yours sincerely,
Guided practice
تدريب موجّه1. Which is the best subject line?
2. Which sentence states the purpose formally?
3. Choose the most polite request.
Fill in the blank · أكمل الفراغ
4. I look forward to ______ from you.
Independent writing
الكتابة المستقلةWrite a formal email (100–130 words) to a sports club, museum or language centre asking for information about a course or activity. Ask at least three questions.
اكتب رسالة رسمية (١٠٠–١٣٠ كلمة) إلى نادٍ رياضي أو متحف أو مركز لغات تطلب فيها معلومات عن دورة أو نشاط. اطرح ثلاثة أسئلة على الأقل.
Words: 0 / 100+
Your writing is not saved — it disappears when you leave this page.كتابتك لا تُحفظ، وتختفي عند مغادرة الصفحة.
Self-check checklist
قائمة التحقق الذاتيPractice freely — nothing is saved.تدرّب بحرية، لا يتم حفظ أي إجابة أو نتيجة.
Next: Step 6 · Why Reading Is Important →